This role is based in Norfolk

We are looking for an empathetic and committed Wellbeing Coordinator to support service users from a housing group. Your role will be to ensure the service users feel supported and engaged throughout their time on the programme. 

We are providing Norfolk residents under closed targeted interventions (18+) with wellbeing and mental health support over the phone. We work with service users to understand more about their problems, connect them with support services, and offer a safe space for them to be listened to.

We have vast experience launching and managing mental health programmes and have a service user first philosophy. We welcome and encourage applications from a diversity of backgrounds.

What will you be doing?

  • Work with service users to introduce them to the programme and find out about their needs via email, telephone and face to face
  • Triage service users and signpost them to support pathways.
  • Offer wellbeing support through 1-to-1 phone and in person sessions
  • Liaise with the therapy and operations team to ensure the service users needs are met with accurate information to ensure the best support path is tailored
  • Collaborate with DSL to resolve safeguarding concern when they occur
  • Complete supporting admin tasks and note taking regarding service users
  • Support research around mental health services and best practice 
  • Build local relationships with wellbeing and service providers 
  • Liaise with representatives from the organisation and external agencies
  • Guarantee service user confidentiality is protected at all times
  • Ensure the maintenance of standards of practice according to the employer and any regulating bodies and keep up to date on new recommendations/guidelines set out by the department of health 
  • Attend relevant training in line with identified professional objectives
  • At all times ensure safeguarding is at the forefront
  • Comply with all the policies and procedures
  • Work alongside other team members to support in other areas of the organisation as and when required to promote best practice
  • A commitment to equality and diversity in the workplace and a willingness to undertake all relevant equality and diversity training

Practical Considerations

Contract type : 1 year fixed term

Working hours: 40 hours a week, flexible working pattern as required for supporting service users

Salary rate: £23,000- £26,000 (depending on experience)

6 month probationary period 

Flexible/hybrid working between community and at home. You will be required to travel to visit service users in their own settings. 


What knowledge and experience will I need?

Education and experience:

  • Experience working with people dealing with wellbeing / mental health issues
  • Previous experience working in a pastoral, wellbeing role, or similar 
  • Experience working in a team
  • Experience working or volunteering in community spaces / non-profit environment
  • Experience in a mentoring role, or similar


  • General knowledge of standard administration / note taking practices
  • Understanding of Mental Health access in the community and mood of Norfolk 
  • Psychologically informed and understanding of how mental health / wellbeing issues present / manifest 


  • Able to speak empathetically to a variety of service users and partners
  • Able to pick up on context clues and build trust with service users
  • Excellent ICT skills, specifically Google Suite 
  • Ability to manage workload and meet deadlines
  • Ability to set up rapport with people
  • Ability to make decisions in the moment


  • Friendly and Approachable
  • Service-user centred approach 
  • An open mindset and willingness to try new ways of working
  • Passionate about supporting people’s mental health 


Deadline – ASAP

To express your interest, please send your CV to recruitment@Aspire4u.co.uk.  

If you have any questions or would like to speak to one of the team before signing up, please contact recruitment@Aspire4u.co.uk.  


What is the organisation? 

Aspire4u is a Community Interest Company serving communities, young people, and organisations across the West Midlands. Our 3 pillars are mindset development, financial literacy, and employability. We help communities understand their minds, their money, and gain skills to empower them to move forward and access opportunities. Aspire4u work on a variety of projects, including events, building digital resources, operational projects, creative projects, youth engagement, business development, training, and more. 

We’re a great fit for those who like to think and don’t mind being different to others. We are a diverse team with over 10 nationalities and a range of ethnicities. We don’t fear mistakes but we’re obsessed with working hard, fresh thinking and getting positive results for the people that trust us.


Team Aspire4u

The Mindset-Led Organisation

You can also click here to read more of our blogs.

We are a not-for-profit community engagement organisation. We use the arts to develop mindsets to improve well-being, foster financial literacy and give people employability skills.

So, get involved! You can contact hello@aspire4u.co.uk to discuss our current opportunities.

Finally, for more information, get in touch.


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