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Complaints

At Aspire4u CIC, we believe that if a customer wishes to file a complaint or express dissatisfaction, it should be easy for them to do so. It is Aspire4u CIC’s policy to receive complaints and consider them as an opportunity to learn, adapt, improve, and provide better service.¬†

If you would like to submit a complaint, please complete the following steps:

  • You can register your complaint by completing this form (LINK). An acknowledgment receipt will be sent within 6 days.
  • Alternatively, you can contact CC@aspire4u.co.uk or send information via. post (Aspire4u CIC, Keys Court, 82-84 Moseley Street, Digbeth, Birmingham, B12 0RT). If you choose this pathway, please include the following information:
    • Your name and contact details;
    • Details of what your complaint is together with any supporting documents;
    • Date, time and location (if applicable); and
    • As much other relevant information that you can provide

The complaint will be investigated by the Complaints Manager with an aim to solve informally and amicably. If the complaint remains unresolved, it will be passed on to the Board of Directors for further investigation.

The Board of Directors include:

  • Nana Doudou
  • Yvonne Hagan
  • Kit Showande

Compliments

If you would like to share a good experience with us or you’ve found our work valuable, we’d love to hear from you. To send a compliment, please send the following information to CC@aspire4u.co.uk or by post (Aspire4u CIC, Keys Court, 82-84 Moseley Street, Digbeth, Birmingham, B12 0RT).

  • Your name and contact details;
  • Details of what your compliment;
  • Date, time and location (if applicable); and
  • The name of staff member you wish to compliment (if applicable)

 

Aspire4u CIC,

The Mindset-Led Organisation

Sign up to our newsletter to stay updated: http://eepurl.com/dv5o-1

We are a not for profit community engagement organisation. We use the arts to develop mindsets to improve well-being, foster financial literacy and give people employability skills.

Kit

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